If you are running an online business, one of the best ways to enhance your relationship with the customers would be to build your own chatbot. Chatbots are especially useful if you don’t have the time or the personnel to handle all the user request and questions. You can also choose one of two different ways of building them. You can opt for rule-based approach, which will require you to do some hard coding and developing, or create one using machine learning.
All of this was made possible thanks to Facebook, which has provided developers with an open API and documentation, so they can build a chatbot based on Facebook Messenger. Whichever approach you decide on, building a chatbot can be broken down into several basic steps. We have gotten in touch with Chris Cohen from Bestessays, and he decided to share his experience of building a chatbot for their writing service. Keep on reading. [Continue reading]